Customer Support Manager

Description

We’re at a turning point in history. Climate change is changing the world faster than ever before. Utilities will play a crucial role in the transformation of our society to fight climate change and become carbon-neutral, while at the same time making sure people and businesses can continue to use energy supply like they’ve been used to for so many years.

At Gorilla, we’re determined to not stay aside, but to make a real impact on the utility industry by providing data services that allow utilities to play the role they need to play in the quest for a net-zero society. By building something that solves a real problem, and by being the best at what we do.

Requirements

  • You have experience in support or customer success at a B2B software company.

  • Strong organization and communication skills are a must-have.

  • Your English skills are impeccable, other languages are a plus.

  • You value empathy and the ability to build relationships highly.

  • Industry knowledge of the utility industry is a big plus; a passion for data can help if you miss this.

  • You know what a developer needs to quickly analyze and debug an issue, and are excellent debugger yourself in terms of understanding where the actual issue lies (user mistake, misunderstanding, data, product, configuration)

  • You are a quick learner, and can easily digest new information (product & country pack features, project details)

  • You are punctual and organized; you have a keen eye for details.

  • Experience with Atlassian tooling, like JIRA and Confluence, is a plus.

  • You’re an expert in prioritizing and efficient task management.

The benefits

You become part of an ambitious organisation and an enthusiastic team with a mindset to win! As Gorilla is growing at an incredible pace, you can leave your mark – growing alongside Gorilla.

We actively challenge ourselves and our colleagues, in order to always improve our skills, methodology and capabilities. Lifelong learning is essentially embedded in our organisation, and we care about your individual dreams and ambitions, beyond just work.

On top of that, our remuneration approach is clear and no-nonsense, just like our feedback culture and personal development approach. You’ll be able to join a team from wherever you’d like to work – equipped with the best technology for remote work. We’ll provide access to an office space near you whenever you like, as well as frequent travels to meet your colleagues in person, making sure you’ll never feel lonely.

Convinced that this is the job for you?

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