Disrupt or be disrupted: The high-stakes game of energy retail innovation

Wednesday 2 April 2025 - 10 am CT / 4 pm GMT / 5 pm CET

Don’t miss insights on modernizing, adapting, and winning in a fast-changing market with smart tech, scalable systems, and future-ready platforms.

What you will learn?
Identify and prioritise the most business-critical data points
Learn how AI & data accelerate client growth and enabling businesses to predict the future
Uncover the steps necessary to build a data strategy that will harness the power of AI

About the webinar

Date & time

In the fast-evolving energy retail market, businesses must innovate to stay competitive. This fireside chat explores how industry leaders drive growth by enhancing customer experience through personalized technology, building scalable systems for expansion, and adopting future-ready platforms for agility and efficiency. The session provides insights on modernizing operations, navigating market challenges, and staying ahead in a customer-centric era.

This session was recorded at EMC 23 in Houston, Texas.

  • In the fast-evolving energy retail market, businesses must innovate to stay competitive. This fireside chat explores how industry leaders drive growth by enhancing customer experience through personalized technology, building scalable systems for expansion, and adopting future-ready platforms for agility and efficiency. The session provides insights on modernizing operations, navigating market challenges, and staying ahead in a customer-centric era.This session was recorded at EMC 23 in Houston, Texas.

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Key takeaways

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Strategies for balancing customer needs with operational efficiency while keeping costs low.

Practical insights into building systems that are scalable and adaptable for long-term growth and market shifts.

Actionable recommendations for avoiding costly system retrofits by investing in flexible, future-proof technology.

Gain insight into the data and technical challenges that lie ahead, including customer classification, prospective customer data sourcing, and managing the transition from non-half-hourly to half-hourly settlement profiles

Identify the hidden benefits of dynamic pricing models for you and your customers

Where the road ahead can take you in terms of adding new markets, terms and products

Speakers

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portrait of Chris Turner, Managing Director, B2B Markets, SouthStar Energy Services LLC

Jonathan Clites
Associate Partner, Retail and Wholesale Energy Practice, Capco

portrait of Chris Turner, Managing Director, B2B Markets, SouthStar Energy Services LLC

Jennifer Sullivan Hill
Head of Americas,Gorilla

Portrait of Ruben Van den Bossche, Co-founder and CEO of Gorilla

Greg Videen
Solutions Consultant (US), Gorilla

Moderator

Portrait of Ruben Van den Bossche, Co-founder and CEO of Gorilla

Greg Videen
Solutions Consultant (US), Gorilla

Why major assumptions in the energy transition process are no longer true

HOW GORILLA ACCELERATES ENERGY RETAILERS TO A CARBON-NEUTRAL FUTURE
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“It’s all about data and how you bring renewable generation into the grid. Retailers are looking to shift from coal and gas-fired power stations with consistency and high predictability to solar which can be impacted by the weather. Gorilla empowers retailers to have more control over how they use data at a granular  level and feed it into their pricing…”

Graham White
Energy Pricing Consultant

THE CHALLENGES OF DYNAMIC PRICING:


“A lot of businesses want certainty in their price - stability, structure and transparency on their wholesale energy cost, especially how volatile the markets have been recently as well. (As an energy retailer) you want to know what you're going to be paying for your energy bill at the end of the day and you want some sort of consistency on that. They want to budget and see what they're going to pay for energy next year…”

Ben Dennett
Pricing & Portfolio Consultant
"SouthStar has a very specific footprint for C&I customers that have very flexible pricing types. We looked at the self-build option, but not everything was going to be scalable. Not only has Gorilla’s platform been very flexible in a way that helps us do what we need to do, but it is scalable, and we look forward to being able to take that into the future.”

Joris Van Genechten, VP of Product and Engineering at Gorilla

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About Gorilla

Say Goodbye to slow pricing

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Bespoke pricing

Don’t settle for slow and inefficient pricing processes. Get multi-site pricing at the meter level in under a minute.

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Residential Pricing

Scale more, spend less, boost your margin. With Gorilla, you can open up a world filled with decision-ready prices in as little as one hour.

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Forecasting

Take advantage of automation to unlock swift and accurate forecasting to better navigate an ever-changing market landscape.

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Are you ready to unleash the data?

Gorilla provides energy data applications for pricing, forecasting, and portfolio analysis. Thanks to a growing partner network and client base across the globe, Gorilla empowers retailers in the global energy community to reinvent their offerings with data that align financial and net-zero goals

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